IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Baltimore, MD
Apply now for IT Onsite Technician
Job-Id: 19977
Team Lead Onsite
Team Lead Onsite
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Baltimore
- IT
- Full-time
Your skills
- 6-7 years of experience in desktop support, end user computing, or IT support roles.
- High School Diploma or GED in relevant field of studies.
- Experience troubleshooting Windows desktop environments and enterprise applications.
- Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365)
- Deep knowledge of desktop support environments including Windows/macOS, Office 365, Active Directory, device management, and ticketing systems
- Leadership experience mentoring technicians, coordinating workload, and escalating critical issues appropriately
- Reliable, organized, and accountable with strong documentation and follow-through skills
- This role is a Salary Non- Exempt position with a targeted Salary range of $58,000.00 – $66,000.00 USD, based on experience and skillsets.
Your tasks
The Desktop Support Lead Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Internal career development program
- Car Allowance/ KM Allowance
- Holiday/ Vacation Bonus
- Vision Insurance
Job-Id: 19977
Team Lead Onsite
USA – Baltimore
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