Job-Id: 19645

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Kankakee, IL
IT
Full-time

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Your skills

4+ years of experience in end user support, desktop support, or IT support roles
Strong troubleshooting skills across hardware, software, and networking
Experience supporting enterprise environments and handling escalations
Familiarity with Windows OS, Active Directory, and common IT tools
Ability to work independently and manage multiple priorities
Strong communication, problem-solving, and customer service skills
This role is a Salary Non-exempt position with a targeted salary range of $43,680.00 – $52,000.00 USD.

Your tasks

Hemmersbach is seeking an experienced L3 End User Support Technician to provide advanced onsite and remote IT support across enterprise environments. This role focuses on complex troubleshooting of hardware, software, and enterprise systems, supporting desktops, laptops, peripherals, and end-user technologies. The ideal candidate has strong technical expertise, experience handling escalations, and delivers high-quality customer service while working directly with clients and internal stakeholders.

Key Responsibilities:

Provide advanced IT support for desktops, laptops, and end-user systems
Diagnose and resolve complex hardware, software, and network issues
Act as an escalation point for L1 and L2 support teams
Install, configure, and maintain enterprise IT systems and applications
Support deployments, migrations, and project activities
Maintain accurate documentation, service records, and asset tracking
Collaborate with engineers, infrastructure teams, and stakeholders to resolve

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

International job opportunities
Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Sick leave payments
Internal career development program
Vision Insurance

Job-Id: 19645 IT Onsite Technician USA – Kankakee, IL

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