Job-Id: 19872
Enthuse customers and provide best experience through excellent remote support and communication.
Like to work in a global environment? Please refer the below job description...
Providing IT support to end users located in various locations globally.
Analyzing, troubleshooting and providing fixing solutions for application/OS problems.
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle.
Monitoring ticket timelines (SLAs).
Contact with the end users by phone, email and chat.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Highlight improvement areas for project success and support Executive Partners to define actions and follow ups, aiming towards growth and profitability
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through excellent remote support and communication.
Ondersteunen van Hemmersbach-klanten en Technicians bij IT-projecten/monitoren van projectdocumentatie