Job-Id: 19551

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – San José, Costa Rica
IT
Full-time

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Your skills

2-3 years of IT experience (or equivalent)
Strong customer orientation and communication skills
Experience in end-user support and troubleshooting
Fluency in English (spoken and written) is required
Professional behaviour and strong interpersonal skills
Team-oriented with a flexible and cooperative attitude

Your tasks

The OSS Engineer Level 2 is responsible for providing on-site technical support to end users, ensuring high-quality service delivery aligned with SLA requirements. This role focuses on hands-on support, user assistance, and maintaining IT infrastructure stability in a client-facing environment. The engineer will interact closely with end users, including VIP stakeholders, delivering professional, timely, and effective support while maintaining strong customer satisfaction.

Key Responsibilities:

Provide desk-side and on-site technical support (hardware/software)
Support VIP users, including dedicated assistance and prioritised handling
Troubleshoot and resolve incidents efficiently
Install, configure, and maintain devices and communication tools
Support secure systems (email, USB devices, connectivity solutions)
Assist with virtual meetings, videoconferencing, and events
Provide guidance on equipment, software, and secure communication practices
Support mobility solutions

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Health/ Medical insurance
Sick leave payments
Internal career development program

Job-Id: 19551 IT Onsite Technician USA – San José, Costa Rica

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