IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Canada – Kitimat, BC
Apply now for IT Onsite Technician
Job-Id: 19539
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Canada – Montreal, QC
- IT
- Full-time
Your skills
- 2 years of IT experience (or equivalent)
- Experience supporting VIP users
- Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
- Knowledge of HAM processes
- Ability to prioritize tasks and manage multiple activities
- LAN/WAN and server room equipment’s fundamentals knowledge
- This role will be employed via an Employer of Record (EOR). The company supports recruitment activities only; all employment, payroll, and compliance responsibilities will be managed by the EOR.
Your tasks
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in
direct customer service which is the core of our business. They carry out work for various customers
by directly visiting their sites or being permanently assigned to a specific customer at their site and
providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate
systems. Main responsibilities:
Device management:
· Troubleshoot hardware and software issues
· Replace faulty devices with spare stock
· Coordinate warranty repairs with OEMs
· Perform device imaging and deployment
· Maintain local spare inventory
Asset Management:
· Update asset records in CMDB
· Track device assignments and movements
· Conduct periodic asset audits
· Manage device lifecycle (deployment to disposal)
Infrastructure Support:
· Provide hands-and-feet for Data Centre tasks
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Health/ Medical insurance
- Life insurance
- Internal career development program
Job-Id: 19539
IT Onsite Technician
Canada – Montreal, QC
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