Job-Id: 19329

Technician - Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Germany – Hechingen
IT
Full-time

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Your skills

Ability to build German at native level proficiency
Hands-on experience with Microsoft Intune, Azure, and SCCM; Experience with iOS devices is an advantage; Solid experience with Microsoft 365 (Office 365)
Friendly and professional demeanor, Independent and structured working style
Completed vocational training or degree in IT (e.g., IT Systems Electronics Technician, IT Specialist) or an equivalent qualification
Professional and well-maintained appearance, Strong customer and service orientation, Analytical thinking with a solution-driven mindset, Excellent communication and teamwork skills
Solid understanding of client-specific processes and the utilized hardware/software environment
Ideally 5+ years of experience in 2nd level support, preferably with ServiceNow
ITIL certification is desirable

Your tasks

Follows defined work instructions and procedures
Participates in regular meetings with leadership when required
Works within ticketing systems, handling incidents and service requests in line with agreed SLAs
Prioritizes VIP cases and high-priority requests as defined by leadership
Collaborates with internal teams to resolve local issues
Provides remote support to users when required
Supports onboarding of new employees by setting up and configuring equipment (laptops, mobile devices, tablets, etc.)
Assists users with installation, configuration, and usage of hardware, software, and peripheral devices in accordance with defined standards
Performs testing & troubleshooting of hardware and software issues
Contacts end users in cases of very dissatisfied feedback, driving resolution & preventing recurrence
Supports remote teams when local intervention on servers or network devices is required
Maintains & supports meeting rooms, including weekly status reporting via SharePoint

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program
International job opportunities
Company events

Job-Id: 19329 Technician - Onsite Technician Germany – Hechingen

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