Job-Id: 19237
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices
Support standard operating systems and commonly used business applications
Resolve incidents and fulfill service requests according to established procedures
Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently
Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required
Deliver high-quality, client-facing communication—both verbal and written
Participate in small to medium-scale projects as needed
Offer feedback on new or updated technical processes to help improve efficiency
Perform device disposal services in accordance with company policy and compliance requirements
Collaborate with cross-functional teams when advanced or escalated support is required
Maintain accurate documentation of issues, activities, and resolutions
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services