IT Onsite Technician - Shanghai
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Job-Id: 19029
Enthuse customers and provide best experience through best in class hardware, software and technical support services
2-5 years of IT experience (or equivalent)
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
Familiarity with ticketing system
CompTIA A+ or similar certification is a plus
Good English
Communicative and supportive attitude
Driving license (desirable)
Main responsibilities
Support PCs, laptops, mobile devices, peripherals, and workplace equipment
Assist with video conferencing systems, monitors, printers, phones, and projectors
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
Troubleshoot basic hardware, software, and connectivity issues
Support walk-up IT desks or kiosks, when required
Asset management
Handle tickets and requests in ITSM systems
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services