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Overview

Job-Id: 18757

Service Desk Agent with English and Japanese

Service Desk Specialist

First Person to deal with IT related issues

  • Malaysia – Petaling Jaya, Selangor
  • Technical Remote Support
  • Full-time
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Your skills

  • During the probation period, employees will be required to work in the office until their confirmation
  • Good knowledge of the ticketing tool
  • Fluent English and JLPT N1 or N2 for Japanese
  • At least 2 years of working experience as IT service Desk
  • Team player attitude
  • Deep experience (or equivalent) in technical support

Your tasks

  • Providing IT support to end users located in various locations globally;
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems;
  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle;
  • Monitoring ticket timelines (SLAs);
  • Contact with the end users by phone, email and chat.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • Mobile working
  • International job opportunities
  • Internal career development program
Job-Id: 18757 Service Desk Agent with English and Japanese Malaysia – Petaling Jaya, Selangor

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