IT Technician

Your tasks

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Main responsabilities:

• Providing support for service work orders involving PCs, laptops, cabling, AV devices, peripherals, and security systems.
• Providing in-person support to end users at Tech Bar locations, including triage, diagnosis, and resolution of Workplace issues, and loaning equipment when required.
• Supporting datacenter and application architecture at a basic level, including hard reboots of onsite equipment.
• Planning, implementing, and monitoring networks for computers and printers/scanners.
• Troubleshooting basic network issues and assisting with the administration of switches, routers, Wi-Fi access points, and firewalls.
• Configuring routers and switches and integrating hardware components within operating systems and networks.
• Supporting backup, tape, and Exchange infrastructure operations.
• Working with intercompany teams on medium-complexity projects.
• Running workshops and gathering information for reporting and documentation.
• Preparing technical documentation and reporting on assigned tasks.

Contract: 1-year fixed-term employment contract (with possibility of transformation into a permanent)

Location: Milano (Romolo - fully onsite)