EUS Specialist
Enthuse customers and provide best experience through excellent remote support and communication.
India – Noida
Apply now for EUS Specialist
Job-Id: 18649
Global Operations Support Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- India – Bangalore
- Project Management
- Full-time
Your skills
- Previous experience (or equivalent) in dispatching would be an asset
- B2 English
- Basic IT knowledge would be an asset
- Need to work in shifts (nigh shifts and weekends may apply)
Your tasks
- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Company events
- Onboarding program
Job-Id: 18649
Global Operations Support Agent
India – Bangalore
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