Job-Id: 18644

Service Desk Specialist with French

Enthuse customers and provide best experience through excellent remote support and communication.

Poland – Wrocław
SWD
Full-time

Apply now

Your skills

Fluent in French, English and Polish (written and spoken)
Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
Experience in IT support environment
Problem-solving approach and a customer-first mindset
Great communication skills and a team-player attitude - team work is dream work!
Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
Familiarity with any ticketing tool would be a plus

Your tasks

Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
Work on escalated topics and recommend actions in post-incident reviews
Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Company events
Food Allowance --> Net Allowance
Health/ Medical insurance
International job opportunities
Onboarding program
Shuttle Bus
Sport allowances/ Compensation

Job-Id: 18644 Service Desk Specialist with French Poland – Wrocław

Similar job offers

Young professionals

EUS Specialist

Enthuse customers and provide best experience through excellent remote support and communication.

India – Noida

Apply now for EUS Specialist

Professionals