Job-Id: 18644

Service Desk Specialist with French (m/f/d)

Service Desk Specialist

Enthuse customers and provide best experience through excellent remote support and communication.

  • Poland – Wrocław
  • Technical Remote Support
  • Full-time

Your skills

  • Experience in IT support environment
  • Great communication skills and a team-player attitude - team work is dream work!
  • Familiarity with any ticketing tool would be a plus
  • Fluent in French and English (written and spoken) - we like different cultures here!
  • Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
  • Problem-solving approach and a customer-first mindset
  • Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software

Your tasks

  • Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
  • Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
  • Work on escalated topics and recommend actions in post-incident reviews
  • Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • International job opportunities
  • Health/ Medical insurance
  • Sport allowances/ Compensation
  • Company events
  • Shuttle Bus
  • Food Allowance --> Net Allowance
Job-Id: 18644 Service Desk Specialist with French (m/f/d) Poland – Wrocław

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