IT Onsite Technician

Your tasks

About the role

• Deliver VIP/white-glove IT support to executives, board members, senior leadership and investments across devices, applications, and collaboration platforms.
• Provide hands-on support for laptops, tablets, smartphones, video conferencing systems, and other executive technologies.
• Ensure seamless operation of meetings, events, and presentations including remote and hybrid setups.
• Manage executive hardware lifecycle including procurement, setup, imaging, deployment, and upgrades.
• Act as a trusted technology advisor, anticipating and addressing executive needs proactively.
• Collaborate with infrastructure, networking, and security teams to ensure secure, reliable IT experiences.
• Monitor and resolve escalations quickly, minimizing downtime and impact in executive productivity.
• Train executives and executive assistants on new technologies and digital workplace tools.
• Participate in on-call rotations and provide occasional off-hours or travel support as needed.
• Take an advocate role for executive users, help to run/lead business cases and projects that pertain to our executive population.
• Participate and lead meetings with L2 and engineering teams on behalf of your executive and executive assistants.
• Located in Houston with a minimum of 3 days in the office.
   

What we are looking for

Technical Skills:

• Expert Knowledge of Windows and macOS Environments
• Strong background with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and mobile device management (MDM)
• Familiarity with enterprise networking, VPNs, and security tools.
• Experience with video conferencing systems (Teams Rooms (windows/android) Webex, Poly/HP, Crestron, Logitech, etc)
• Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus

Professional Competencies:

• Exceptional communication, discretion, and customer service skills.
• Ability to handle high-pressure situations with calm and professionalism.
• Strong problem-solving and troubleshooting capabilities.
• Highly organized, detail-oriented, and proactive.
• Flexibility to support executives outside of normal business hours or during travel.
• A ground up understanding of enterprise technology on a large scale.
• Willingness to travel for your assigned senior executive (house calls, off-sites)
• Professional appearance. This role is very visible.