Onsite IT Support Technician

Your tasks

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

Provide technical support onsite to our clients at their location

Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals

Install, configure, and maintain hardware and software systems

Participate in project rollouts and deployments

Maintain accurate records of repairs, inventory, and equipment

Communicate effectively with clients, team members, and management

Requirements:

2+ years of experience as a Desktop Technician

Technical certifications such as A+ or Network+ are preferred

Familiarity with Windows OS, Mac OS, and various software applications

Knowledge of TCP/IP and networking protocols

Excellent communication and customer service skills

Ability to work independently and as part of a team

Flexibility to work outside of normal business hours, as needed

At Hemmersbach, we work with a wide range of clients, including major technology companies and global corporations. Our onsite technicians are a crucial part of our team, providing exceptional technical support and ensuring our clients' IT infrastructure runs smoothly.

If you have the required skills and experience, and you are passionate about technology and providing excellent customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.