IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Houston, TX
Apply now for IT Onsite Technician
Job-Id: 18042
IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Woodland Hills, CA
- Engineer
- Full-time
Your skills
- Expert Knowledge of Windows and macOS Environments
- Strong background with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and mobile device management (MDM)
- Familiarity with enterprise networking, VPNs, and security tools.
- Experience with video conferencing systems (Teams Rooms (windows/android) Webex, Poly/HP, Crestron, Logitech, etc)
- Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus
- 2+ years of experience as a Deskside Support Technician.
- Ability to handle tickets and service requests with professionalism and efficiency.
Your tasks
- Deliver VIP/white-glove IT support to executives, board members, senior leadership and investments across devices, applications, and collaboration platforms.
- Provide hands-on support for laptops, tablets, smartphones, video conferencing systems, and other executive technologies.
- Ensure seamless operation of meetings, events, and presentations including remote and hybrid setups.
- Manage executive hardware lifecycle including procurement, setup, imaging, deployment, and upgrades.
- Act as a trusted technology advisor, anticipating and addressing executive needs proactively.
- Collaborate with infrastructure, networking, and security teams to ensure secure, reliable IT experiences.
- Monitor and resolve escalations quickly, minimizing downtime and impact in executive productivity.
- Train executives and executive assistants on new technologies and digital workplace tools.
- Participate in on-call rotations and provide occasional off-hours or travel support as needed.
- Take an advocate role for executive users, help to run/lead business cases and projects that pertain to our executive population.
- Participate and lead meetings with L2 and engineering teams on behalf of your executive and executive assistants.
- Located in California with a minimum of 3 days in the office.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Health/ Medical insurance
- Internal career development program
- International job opportunities
- Onboarding program
- Sick leave payments
- Unlimited employment contract
Job-Id: 18042
IT Onsite Technician
USA – Woodland Hills, CA
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