Job-Id: 18007

Service Desk Specialist

Ondersteunen van Hemmersbach-klanten en Technicians bij IT-projecten/monitoren van projectdocumentatie

Netherlands – Ijmuiden
Engineer
Full-time

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Your skills

Deep experience (or equivalent) in technical support
C1 in relevant language
Good knowledge of the ticketing tool
Team player attitude
In staat om aan meerdere taken tegelijk te werken
Bereid om in een ploegendienst te werken

Your tasks

Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
Work on escalated topics and recommend actions in post-incident reviews
Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Internal career development program
International job opportunities
Onboarding program
Staff discounts
Transport/ Commuting Allowance

Job-Id: 18007 Service Desk Specialist Netherlands – Ijmuiden

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