English speaking Service Desk Agent
Enthuse customers and provide best experience through excellent remote support and communication.
Mexico – Queretaro, MX
Apply now for English speaking Service Desk Agent
Job-Id: 17727
Service Desk Specialist with Portuguese
Enthuse customers and provide best experience through excellent remote support and communication.
- Mexico – Queretaro, MX
- Project Support
- Full-time
Your skills
- Deep experience (or equivalent) in technical support
- Portuguese
- Good knowledge of the ticketing tool
- Team player attitude
Your tasks
The Service Desk Agent is a responsible role based on efficient support of end user related to all issues
and requests and help in finding solutions to problems. Their work as an individual and within the
team enthuses end-users day by day. Main responsibilities:
- Provide remote L1 support to end-users and reply to their request via phone or email in a
timely manner - Analyse and troubleshoot basic technical problems and implement correct resolutions
- Open, closing & monitor of the incidents in the ticketing system
- Create and update knowledge articles in Knowledge Base - knowledge specialist
- Participate/lead in projects for process or quality improvements
- Work with escalated customers and recommend actions in post incident reviews
- Review customer feedback related to customer entitlement & case management and
analysis of statistics related to customer access (phone) & case management. - Provide resolution and feedback based on analysis
- Shadowing for new agents Queue handling
- Keeping good quality of remote support
- Following all of the procedures and changes
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Food Allowance --> Net Allowance
- Internal career development program
- International job opportunities
- Onboarding program
- Unlimited employment contract
Job-Id: 17727
Service Desk Specialist with Portuguese
Mexico – Queretaro, MX
Similar job offers
Service Desk Specialist with Mandarin and English
Enthuse customers and provide best experience through excellent remote support and communication.
Malaysia – Petaling Jaya
Apply now for Service Desk Specialist with Mandarin and English
Service Desk Agent with Japanese and Mandarin
First Person to deal with IT related issues
Malaysia – Petaling Jaya, Selangor
Apply now for Service Desk Agent with Japanese and Mandarin
Service Desk Specialist with Mandarin and English
Enthuse customers and provide best experience through excellent remote support and communication.
Malaysia – Petaling Jaya
Apply now for Service Desk Specialist with Mandarin and English