Job-Id: 17608

Service Desk Specialist with Mandarin and English

Enthuse customers and provide best experience through excellent remote support and communication.

Malaysia – Petaling Jaya
Project Support
Full-time

Apply now

Your skills

Quick and effective problem-solving skills
Fluent Mandarin & English Language
Good knowledge of the ticketing tool
Team player attitude
Willingness to work in shifts between 7.30 am -7.30 pm from the office

Your tasks

Providing IT support to end users located in various locations globally;
Analysing, troubleshooting and providing fixing solutions for application/OS problems;
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle;
Monitoring ticket timelines (SLAs);
Contact with the end users by phone, email and chat.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Internal career development program
International job opportunities
Onboarding program
Unlimited employment contract

Job-Id: 17608 Service Desk Specialist with Mandarin and English Malaysia – Petaling Jaya

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