Service Desk Agent with Japanese and Mandarin
First Person to deal with IT related issues
Malaysia – Petaling Jaya, Selangor
Apply now for Service Desk Agent with Japanese and Mandarin
Job-Id: 17636
Service Desk Agent with English and Japanese
First Person to deal with IT related issues
- Malaysia – Petaling Jaya, Selangor
- Project Support
- Full-time
Your skills
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in English and Japanese (JLPT N2 or N1)
- Fast and efficient problem-solving abilities.
- Minimum 2 years of experience in service desk role
- During the probation period, employees will be required to work in the office until their confirmation
Your tasks
- Providing IT support to end users located in various locations globally
- Analysing, troubleshooting and providing fixing solutions for application/OS problems
- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Internal career development program
- International job opportunities
- Mobile working
- Onboarding program
- Unlimited employment contract
Job-Id: 17636
Service Desk Agent with English and Japanese
Malaysia – Petaling Jaya, Selangor
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