Global field service for your robotic fleets
You orchestrate the floor.
We keep it running.
From Break & Fix and IMAC to preventive maintenance, we keep every robotic system in your fleet running at its best, no matter where it operates.
With an active operational presence across 190+ countries, our field services ensure robotic efficiency and increased uptime, everywhere.
Adaptive fleets need reliable on-the-ground support
Every new robot deployed, every new site, every new country in scope adds complexity. One failure can halt throughput exactly when demand peaks, making every second count.
Outsourcing field service to a global service partner turns that complexity into a strategic advantage, offering:
- Global field service support that drives efficiency and optimal performance
- Skilled technicians delivering specialised IT and OT support, at scale
- Mission-critical operations to stay uninterrupted, wherever you need them
- Rapid incident resolution with immediate onsite support, minimising disruption
Our services
Uptime isn’t a metric. It’s a promise.
With our skilled and specialised technicians, we deliver:
- Break & Fix
Fleet-wide, across 190+ countries, including 24/7 response options aligned to your SLA targets - IMAC
Install, Move, Add, Change – one standardized global process for every new robot, relocation, or configuration update happening - Preventive & Predictive Maintenance
Scheduled intervention that stops failure before it becomes downtime - Project Management & Governance
Central planning, reporting, and operational control for smooth service delivery
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Global reach
Wherever your fleet needs to operate, we’re already there
Scale your fleet operations across borders with a field service partner built to support your growth.
Everyone claims global reach. What makes us different, is how we make it happen.
We operate globally across 190+ countries and 50+ legal entities, using one service standard for the same seamless result everywhere. With the on-the ground support of our own specialized dispatch and on-site technicians, there us no place your fleet cannot reach.
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Business principles
Why Hemmersbach
Hemmersbach is a global operational partner to the world’s leading OEMs and GSIs, supporting various IT segments. We only operate on your behalf and never compete for your customer.
That’s not just a policy. It’s how our business is built:
indirect-only, with zero channel conflict and zero competition.
What differs us from any service provider, are our business principles, deeply reflected in the way we operate.
At Hemmersbach, we are not just a service provider. We are your trusted partner by design.
Service Delivery on behalf of the IT Industry only
IT providers with global reach are competitors to major IT vendors. Not Hemmersbach – we do it differently: Our IT service solutions involve exclusively working for the top manufacturers and outsourcers in the industry.
This avoids any sales or channel partner conflicts, as Hemmersbach signs contracts with end customers only on behalf of IT industry leaders.
One Automated Service Process Globally
Automating tickets wherever possible and streamlining tasks make our work efficient. To achieve peak efficiency, we have developed our own global workflow system powered by state-of-the-art autonomic technologies.
This innovative system empowers us to operate with the highest level of automation, resulting in cost savings and elevated service quality for our customers.
Pay For Performance,
Not Per Hour
Service and material providers who are paid by the hour have an incentive to work slowly to bill more hours.
Our solution as a managed service provider is to be paid based on the outcome, shifting the risk of complexity and productivity to Hemmersbach, resulting in a fair and efficient arrangement.
We believe in responsibility. One person is responsible for an entire contract – for transition, for profit/loss, for quality, for all the people, for all the processes, all the tools, in all the countries end-to-end.
Consistency and control, wherever you operate
No matter the region, scale, or complexity, we apply the same service standard, everywhere.
Global reach across 190+ countries
Specialized technicians
Streamlined service delivery
Scalable execution
Ready to scale your operations globally?
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