We talk performance

Multi‑tower workplace and infrastructure services for a major steel manufacturer across two countries and 22 sites, serving 5,500+ users with 37 dedicated technicians. Scope covers IMAC‑D, Break/Fix, Hands & Eyes for data center/network, VIP and RFS support – delivered with rapid transition from kickoff to BAU in just 1.5 months.

Stand up the first fully managed onsite Service Desk for this client at a steel plant, then scale to a second country. Compete in tight labor markets while ensuring transparent, scalable operations and consistent service quality across complex production environments with strict uptime requirements.

We sourced top talent where others could not, delivered outstanding UK performance that led to Netherlands expansion, and enabled transparency through a device‑based invoicing model. The accelerated 1.5‑month transition established a solid BAU baseline, supporting ongoing growth while maintaining clear cost‑to‑service alignment.

Enabled the first fully managed onsite Service Desk at a steel plant and expanded to the Netherlands due to exceptional performance. Achieved a rapid 1.5‑month transition to BAU. Secured top talent in competitive markets and introduced a transparent device‑based invoicing model supporting scalable, reliable operations.