Securing what matters most

We deliver end‑to‑end end user support for a defense industry leader via a global system integrator. Scope spans service desk, onsite and remote field services, IMAC/D, Break/Fix, VIP and endpoint support. With resident, dispatch and smart‑hands models, depot and inventory, we cover 50+ countries and 165+ sites with a 24/7 English service desk and strict security.

Operate at defense‑grade security while standardizing processes across 50+ countries and 165+ locations. Maintain 24/7 availability and consistent SLAs for VIPs and critical endpoints, ensure compliant logistics and inventory flows, and coordinate multi‑model delivery without partner support – all under stringent regulatory oversight.

We designed and implemented new, regulation‑aligned processes delivered solely by Hemmersbach. High‑security standards were established and audited, combining resident, dispatch and remote support with smart‑hands and depot services, anchored by a 24/7 English service desk to keep operations compliant, resilient and responsive across the global footprint.

Strengthened a defense‑industry leader by delivering fully compliant, high‑security services without partner involvement. Established new processes meeting strict regulations while operating 24/7 across 50+ countries. Combined resident, dispatch, remote and smart‑hands models to ensure seamless global support and reliable service continuity.