Orange blood bank support

End‑user and infrastructure support across 33 countries, 402 sites and 19K+ users, with 65+ FTEs plus dispatch. We manage 21K+ devices and network/server equipment, providing deskside, IMAC, Break/Fix and Hands & Eyes, backed by 24×7 on‑call for P1 dispatch. Delivery is fully compliant with GxP and enhanced background checks where legally permitted.

Operate on a campus‑scale environment and laboratories with legacy and non‑standard hardware. Replace dispatch‑only patterns with predictable, efficient routines; maintain high‑priority responsiveness; and support sensitive functions such as blood banks – while adhering to strict pharmaceutical compliance frameworks.

We transitioned to scheduled onsite visits with 15 dedicated FTEs, added lab support via staff augmentation, and managed legacy assets through structured processes. A hybrid pricing model (ticket‑based + monthly) aligned costs to need, while a depot‑based approach sustained best‑effort support for distributed blood banks.

Delivered fully GxP‑compliant services across 33 countries with 24×7 high‑priority dispatch. Supported a campus‑scale environment and labs, including non‑standard and legacy hardware. Replaced dispatch‑only routines with scheduled visits, added lab support via staff augmentation, and maintained efficient blood‑bank support through depot models.