Job-Id: 20267

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Springfield, MA
IT
Full-time

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Your skills

Minimum of 2–3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projects
Experience troubleshooting hardware, software, and networking issues
Strong customer service and client-facing communication skills
Valid driver’s license and Willingness to commute long distances between customer sites
Availability to support rotational schedules or on-call coverage when required
Ability to lift and carry equipment up to 50 lbs
Ability to work independently and manage multiple service needs
This role is a Hourly Non-Exempt position with a targeted salary range of $24 – $26USD per hour.

Your tasks

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

Key Responsibilities:

– Provide technical support for PCs, printers, servers, and data center equipment

– Communicate professionally with clients and ensure satisfaction

– Install, upgrade, and repair IT hardware and infrastructure

– Collaborate with dispatch, engineers, and project teams

– Troubleshoot hardware, software, and network issues

– Support HP servers and enterprise environments

– Track inventory and provide service updates

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Flexible spending account FSA
Internal career development program
Car Allowance/ KM Allowance
Vision Insurance

Job-Id: 20267 Field Service Technician USA – Springfield, MA

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