Dispatch Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
India – Bangalore
Apply now for Dispatch Agent
Job-Id: 20144
Global Operation Support Agent
Global Operations Support Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- India – Bangalore
- Project Management
- Full-time
Your skills
- Previous experience (or equivalent) in dispatching would be an asset
- B2 English
- Basic IT knowledge would be an asset
- Need to work in shifts (nigh shifts and weekends may apply)
Your tasks
Administer incidents in the ticketing system (external and internal)
Analyze and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Act as communication point for dispatch service
Provide administrative support
Follow all of the processes and standards
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Onboarding program
- Buddy program
- Mobile working
Job-Id: 20144
Global Operation Support Agent
India – Bangalore
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