Field Service Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Japan – Tokyo
Apply now for Field Service Technician
Job-Id: 20017
Field Service Technician
Field Service Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Japan – Osaka
- IT
- Full-time
Your skills
- 18 months of IT experience (or equivalent)
- Hardware Break & Fix at customer and data centre locations
- Excellent time management skill
- N2 Japanese language at least is required for all onsite and end-customer communication
- English language (spoken and written) required for coordination with the remote support team and for use of global ticketing and dispatch tools.
Your tasks
Hardware Break & Fix at customer and data centre locations
Onsite diagnostics and ability to replace parts at the direction and coordination of a remote support team
Provide day-to-day support at customer locations within the assigned geographical region–Tokyo/Osaka and bordering prefectures (see coverage region above)
Support customers on technical problems they have with their technical equipment
Accurate and timely updates in the dispatch system (Fieldcode) – dispatch acknowledgement, on-arrival confirmation and detailed closure notes
This is a field support position, candidate must be willing to travel to customer locations, including overnight travel where required
On-call work will be required, including bank holidays and outside standard business hours
Work location: Osaka
Work shift: 9:00~18:00 (8 hours with 1 hour break)
Employment type: Full-time
Salary: JPY 7.5 million to 8.5 million/year
Holidays: 120+ days per year
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program
Job-Id: 20017
Field Service Technician
Japan – Osaka
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