Job-Id: 20016

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Japan – Tokyo
IT
Full-time

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Your skills

18 months of IT experience (or equivalent)
Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
Driving licence
Excellent time management skill
N2 Japanese language at least is required for all onsite and end-customer communication
English language (spoken and written) required for coordination with the remote support team and for use of global ticketing and dispatch tools.

Your tasks

Hardware Break & Fix at customer and data centre locations
Onsite diagnostics and ability to replace parts at the direction and coordination of a remote support team
Provide day-to-day support at customer locations within the assigned geographical region–Tokyo/Osaka and bordering prefectures (see coverage region above)
Support customers on technical problems they have with their technical equipment
Accurate and timely updates in the dispatch system (Fieldcode) – dispatch acknowledgement, on-arrival confirmation and detailed closure notes
This is a field support position, candidate must be willing to travel to customer locations, including overnight travel where required
On-call work will be required, including bank holidays and outside standard business hours

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program
International job opportunities
Internal career development program

Job-Id: 20016 Field Service Technician Japan – Tokyo

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