Service Desk Agent with English (m/f/d)
Enthuse customers and provide best experience through excellent remote support and communication.
Poland – Wrocław
Apply now for Service Desk Agent with English (m/f/d)
Job-Id: 19989
Service Desk Agent with Italian and English (m/f/d)
Service Desk Associate
Enthuse customers and provide best experience through excellent remote support and communication.
- Poland – Wrocław
- IT
- Full-time
Your skills
- C1 in Italian and English
- Customer orientation
- Great communication skills and a team-player attitude - team work is dream work!
- Good knowledge of the ticketing tool
- Willingness to work in shifts between 7 am - 7 pm (8 h shifts) from the office in Wrocław
- IT support experience is a big plus!
Your tasks
Remotely connect with end-users to provide L1 support via phone or email in a timely manner to provide a high level of service
Escalate complex and unresolved issues
Provide support on services in accordance to current standards and log accurately customer incidents and service request
Maintain knowledge of relevant product offerings, current support policies and methods of support, in order to provide accurate support
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Health/ Medical insurance
- Life insurance
- Sport allowances/ Compensation
- Company events
- Internal career development program
- Shuttle Bus
- Food Allowance --> Net Allowance
Job-Id: 19989
Service Desk Agent with Italian and English (m/f/d)
Poland – Wrocław
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