Job-Id: 19821

IT Field Service Technician

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – McAllen, TX
IT
Full-time

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Your skills

Minimum of 2 – 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
Willingness to commute long distances between customer sites and must have a valid driver's license.
Available to work a rotational 24/7 on-call; scheduled shift.
Ability to lift and carry equipment up to 50 lbs.
Must possess a valid REAL ID-compliant identification at the time of hire as required for federal customer site access.
Candidates must be legally authorized to work in the US on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.
This role is an Hourly Non- Exempt position with a targeted hourly range of $22 – $24 USD, based on experience and skillsets.

Your tasks

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

Key Responsibilities:

Provide technical support for PCs, printers, servers, and data center equipment
Communicate professionally with clients and ensure satisfaction
Install, upgrade, and repair IT hardware and infrastructure
Collaborate with dispatch, engineers, and project teams
Troubleshoot hardware, software, and network issues
Support HP servers and enterprise environments
Track inventory and provide service updates

Join Hemmersbach and become part of a dynamic team that is committed to providing exceptional IT support to clients across the globe.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Flexible spending account FSA
Internal career development program
Car Allowance/ KM Allowance
Vision Insurance

Job-Id: 19821 IT Field Service Technician USA – McAllen, TX

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