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Overview

Job-Id: 19581

IT Technician 2nd Level Onsite Support

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • UK – Stoneleigh
  • IT
  • Full-time
Apply now

Your skills

  • 18 months of IT experience (or equivalent)
  • Ability to build relationships
  • Excellent time management skill
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Fluency in English

Your tasks

Does direct customer contact with a wide range of requirements and a passion for hardware and software sound exactly like your dream role?

As part of our Onsite Support Team in Stoneleigh, you’ll be responsible for exactly the areas that really inspire you:

  • Provide day to day desktop support

  • Handle inbound calls and answer questions

  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

  • Installation, configuration and set-up of complex IT systems

  • Commissioning and maintenance of IT systems (MS Windows 10, MS Active Directory, etc.)

  • Hardware repairs and second-level support tasks using a ticketing system

  • Creation of system documentation

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • International job opportunities
  • Company events
  • Internal career development program
Job-Id: 19581 IT Technician 2nd Level Onsite Support UK – Stoneleigh

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