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Overview

Job-Id: 19579

IT Onsite Technician - Changzhou

Onsite Technician

2nd Level Onsite Support on Hardware and Software for customers

  • China – Changzhou, CN
  • IT
  • Full-time
Apply now

Your skills

  • Excellent time management skill
  • Ability to build relationships
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Mobile Devices and Networking
  • 18 months of IT experience (or equivalent)

Your tasks

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.

  • Troubleshooting hardware related issues and replace parts if needed

  • Troubleshooting software related issues and apply fix

  • Perform Install, Move, Add and Change activities

  • Work with team members in completing job assignments

  • Follow process to attend assigned jobs and escalate issues

  • On-boarding and off-boarding users

You already have:

  • Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.

  • At least 3 years of experience with end user support.

  • Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office

  • Familiar with ticketing system (such as Service Now and etc.)

  • Collaboration experience including knowledge of remote control of PCs

  • Strong customer service skills

  • Attitude as a team player

  • Fluency in both written and spoken English

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • International job opportunities
  • Internal career development program
Job-Id: 19579 IT Onsite Technician - Changzhou China – Changzhou, CN

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