Job-Id: 19380

IT Field Services - Team Lead

Team Lead IT Support

Provide best in class IT support for all Hemmersbach employees worldwide

UK – UK & Ireland - South
IT
Full-time

Apply now

Your skills

Enjoys being able to directly support ticket volumes as well as team management
Demonstrable experience leading a technical team
Ability to multitask and prioritize within a fast-paced environment
Strong technical knowledge in both EUC and (ideally) Data Centre environments
Ability to work effectively across global teams and to mediate in between conflicting parties

Your tasks

We assist numerous global clients in the rapid support & resolution to problems encountered within their IT (EUC & Data Centre) environments. Our success relies on our highly trained, regionally-based field engineers.

This team needs support, guidance and mentoring. Not just with day-to-day technical issues, but on helping their own careers grown and strengthen.

This is where the role of our Field Engineering Team Leaders come in.

Covering the Team responsible for the South of the UK & Ireland, your role will include both helping out with ticket demands - be that peaks in demand or more complex issues, as well as the team management and support needed to keep our teams working to their greatest potential and customer satisfaction.

You will work closely with your counterpart, leading the Northern Team, as well as your Service Delivery Manager, Dispatch and customers.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program
Staff discounts
Phone allowance/ Company Phone
Private use of company car
Fuel card
Internal career development program
Medical cash plan

Job-Id: 19380 IT Field Services - Team Lead UK – UK & Ireland - South

Similar job offers

Leaders