IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Shrewsbury, MA
Apply now for IT Onsite Technician
Job-Id: 19370
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Coppell, TX
- IT
- Full-time
Your skills
- 2 years of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Technical certifications such as A+ or Network+ are preferred
- Knowledge of TCP/IP and networking protocols
- Excellent communication and customer service skills
- This role is a salary non-exempt position with a targeted salary range of $53,000.00 – $55,000.00 USD
Your tasks
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done, and work is logged in appropriate systems.
Main responsibilities:
Handle service support requests & incidents
Asset management & coordination
Hands & Eyes Support
Detect faults and provides efficient and effective solutions
Ensuring all work is delivered consistently and in accordance with scope of work guidance of the Service Delivery Manager
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities
- Health/ Medical insurance
- Life insurance
- Dental insurance
- Sick leave payments
- Vision Insurance
Job-Id: 19370
IT Onsite Technician
USA – Coppell, TX
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