IT Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Romania – Bucharest
Apply now for IT Technician
Job-Id: 19320
IT Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Romania – Bucharest
- IT
- Full-time
Your skills
- 2 years of IT support experience within large corporations
- Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
- Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Good English and fluent Romanian
- Familiarity with ticketing system
- Communicative and supportive attitude
Your tasks
Deliver AI-enabled end-user support in a remote-first model, ensuring high service quality and user satisfaction
Increase productivity through AI-assisted resolution and proactive support
Use automation, predictive insights and standardized playbooks to reduce onsite dependency
Lower resolution times and repeat incidents via AI diagnostics, knowledge reuse and self-healing
Ensure availability of key workplace services including devices, collaboration tools, meeting rooms and mobility
Maintain data continuity with secure and efficient recovery during disruptions
Provide coordinated smart-hands support aligned with AI monitoring and escalation
Improve service maturity using ITSM platforms and AI insights
Enable policy-driven endpoint management for scalability and compliance
Build stakeholder trust through clear communication and consistent delivery
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- Staff discounts
- Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
- Internal career development program
- Birthday Day off
Job-Id: 19320
IT Technician
Romania – Bucharest
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