Job-Id: 19255
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Troubleshooting hardware related issues and replace parts if needed
Troubleshooting software related issues and apply fix
Perform Install, Move, Add and Change activities
Work with team members in completing job assignments
Follow process to attend assigned jobs and escalate issues
Providing in-person support to end users at Tech Bar locations, including triage, diagnosis, and resolution of Workplace issues, and loaning equipment when required
On-boarding and off-boarding users
You already have:
Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
At least 3 years of experience with end user support.
Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
Familiar with ticketing system (such as Service Now and etc.)
Collaboration experience including knowledge of remote control of PCs
Strong customer service skills
Attitude as a team player
Fluency in both written and spoken
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
2nd line onsite technical Support
2nd Level Onsite Support on Hardware and Software for customers
Enthuse customers and provide best experience through best in class hardware, software and technical support services