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Overview

Job-Id: 19147

IT Support Engineer - Redditch / Coventry

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • UK – Redditch / Coventry
  • IT
  • Full-time
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Your skills

  • Strong Customer-centric levels of service
  • Comfortable in a number of deskside technologies (Windows 10/11, Office 365, and common enterprise applications)
  • Experience resolving problems sitting with the user
  • Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
  • Willingness to participate in a rota to extend operational support cover
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Your tasks

Joining an exciting global contract, you will be an integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a dynamic & Global brand.

You will be assigned various tickets throughout the day, addressing each one diligently, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done!

Working within an extended operational environment, you will need to participate in a support rota as follows:

  1. 06:00 - 14:00

  2. 08:00 - 18:00

  3. 14:00 - 22:00

This will be mutually agreed with yourself and your colleagues to provide the cover required, with the least impact possible on your home/work balance.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Staff discounts
  • Internal career development program
  • Medical cash plan
Job-Id: 19147 IT Support Engineer - Redditch / Coventry UK – Redditch / Coventry

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