Job-Id: 19007
Provide Level 2 Deskside support at one of our clients location.
We are looking for a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with some exposure to network and datacenter smart hands activities.
This role is ideal for candidates who already have hands-on IT support experience and want to grow their technical skills in a professional enterprise environment.
Workplace & End-User Support
- Support PCs, laptops, mobile devices, peripherals, and workplace equipment
- Assist with video conferencing systems, monitors, printers, phones, and projectors
- Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
- Troubleshoot basic hardware, software, and connectivity issues
- Provide friendly, customer-focused support to end users
- Support walk-up IT desks or kiosks, when required
Asset & Service Management
- Update asset and CMDB records
- Handle tickets and requests in ITSM systems
- Support inventory management and spare parts handling
- Perform device decommissioning
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Level 2 Desktop Support to End Users on a professional level.