Job-Id: 18711

IT Onsite Technician

Onsite Technician

Provide Level 2 Deskside support at one of our clients location.

Spain – Madrid
Technical Onsite Support
Full-time

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Your skills

Communicative English.
Excellent time management skill.
Experience in OS, Apps and H/W installation and troubleshooting depending on project products.
Typically 2–3 years of experience.
Ability to build relationships.
Able to provide feedback on new technical processes to help drive efficiency.
Fluent in local language.

Your tasks

Provide day to day local/remote desktop support.
Handle inbound calls and answer questions.
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Providing support for service requests involving PCs, laptops, phones, and peripheral devices.
Resolving hardware and basic software issues.
Providing feedback on technical processes to support efficiency improvements

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
International job opportunities
Internal career development program

Job-Id: 18711 IT Onsite Technician Spain – Madrid

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