Job-Id: 18701

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Brazil – São Paulo
Technical Onsite Support
Full-time

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Your skills

Ability to build relationships
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Excellent time management skill
English B2 and above is a MUST
2 years of IT experience (or equivalent)

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

Handle service support requests & incidents
Asset management & coordination
Hands & Eyes Support
Detect faults and provides efficient and effective solutions
Ensuring all work is delivered consistently and in accordance with scope of work guidance of the Service Delivery Manager

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
International job opportunities
Health/ Medical insurance
Internal career development program

Job-Id: 18701 IT Onsite Technician Brazil – São Paulo

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