Job-Id: 18456
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Joining at the beginning of a new and exciting global contrtact, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global Risk Management & Financial services organisation
As a more senior member of the team, you will provide support for the more complex issues, as well as be the go-to for others, as you apply your broad technical and customer skills in a variety of situations.
You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
Your role is a varied, and will typically include the following:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Onsite level 2 IT support for your users in hardware and software problems
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services