Customer Service Agent / Dispatcher
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
India – Bangalore
Apply now for Customer Service Agent / Dispatcher
Job-Id: 18162
Dispatch Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- India – Bangalore
- Project Support
- Full-time
Your skills
- 0-5 Year experience
- B2 English
- Ability to work independently
- Quick comprehension
- Interpersonal Skills
- Detail Oriented, Technical
- Previous scheduling experience/Mapping will be an advantage
- Project Management and Outlook
Your tasks
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations
- Ensure service documentation and update if necessary
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Company events
- Internal career development program
- Onboarding program
Job-Id: 18162
Dispatch Agent
India – Bangalore
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