Datacenter Specialist, Field Services

Your tasks

• Analyse, maintain and troubleshoot system, backup, server network and storage infrastructure
• Travel between various customer sites supporting multiple software and hardware environments
• Drive an own project by end of the apprenticeship program
• Support customers in technical problems they have with their technical equipment.
• Provide day to day support at the customer locations within a geographical region(s).
• This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
• Willingness to learn and become part of a role that will include Data Centers, servers, and other IT equipment
• Performing equipment installations, upgrades, and repairs for clients' desktops, laptops, RPOS. and printers
• This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
• Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.