IT Procurement Specialist
Ensure that the procurement activities of the company are processed according to key business criteria
Job-Id: 17739
Enthuse customers and provide best experience through excellent remote support and communication.
Initial remote responder for all reported faults across EMEA region
Escalate the ticket for faults to the Service Support Centre / Help Desk or Engineer that cannot be resolved by First Fix activity
Assist Customer with an overview of the device functionality
Coordinate with client regarding device and client's Branded Software Support Service calls
Report any occurrences of customer dissatisfaction to the appropriate Client Management Team
Provide initial troubleshooting for device problems and/or organise spare device replacements
Perform remote maintenance on devices as directed by the appropriate Service Delivery Management resource
Provide end-user training as defined in the agreement
Track usage/activities at the customer site(s)
Manage utilisation of the spare device inventory when required under the applicable SSOW
Ensure an informal working relationship is developed and maintained both internally and customer facing service users to support the delivery of an ongoing and improving level of service
Assist/apply firmware and application updates to client's fleet
Pre/post installation problem solving
Assist ramp up of new clent's staff to the contract
Coordinate with other OSA’s to share knowledge of sites and solutions
Remotely support printer faults in EMEA regions
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Ensure that the procurement activities of the company are processed according to key business criteria
Improve customers experiences, through increased efficiency and innovations
Provide the best customer solutions through the companys logistics services
Enthuse customers and provide best experience through excellent remote support and communication.