Onsite IT Support Engineer

Your tasks

    Operation Support 

• Handle user requests and incidents in an effective manner in terms of speed, quality and with a user service attitude, respecting the IT Nexans best practices and processes.

• Manage the tasks and the ticket backlog to guarantee the continuity of service and the good level of customer service.

• Workstation management throughout the workstation lifecycle based on IT Nexans standards.

• Ensure that infrastructure standards and IT processes are respected.                             

  Design

   

• React quickly on a security event, ensure that necessary steps are taken to prevent the dissemination, enforcing procedures defined by the security operations team.

• Provide local assistance to global project and operational teams when required.

• Continuous Improvement

   

• Contribute to the transfer of know-how, experience and best practice within the team and with project stakeholders.

• Contribute to the consistency of Supporting services by bringing ideas and user feedback.
  Document solutions to incidents and problems in the knowledgebases.

  Knowledge Management

   

• Update Knowledge Management System with relevant documentation.

• Create process and Documentation for Communication System used by the VIP.