Onsite IT Support Engineer

Your tasks

• Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• To follow and execute instructions provided by Subject Matter Experts
• Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
• To assist users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• To be a highly motivated team player with the skills and ability to manage changing priorities
• To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient