Job-Id: 17279

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Greece – Athens
Engineer
Full-time

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Your skills

Good working knowledge of Windows 10/11 and related Office applications
Support experience of MACs would be beneficial
Knowledge of mobile devices – Android and iOS
36 months of experience in IT field is required
Conference/Zoom-room support
Experience of using a Service Now ticketing system
Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

Your tasks

Collaborate with L3 and other resolver teams in English
Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing
System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Knowledge of Citrix and VPN
Customize & configure desktop hardware to meet specifications and business standards
Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration,
i.e., account creation and management and password resets on Active Directory
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries, issues and problems.
Setting up PC workplaces
Installations, migrations and rollouts
Deal with stock / asset management
Provide support on meeting room / conferencing room
Provide smart hand support for Server and network devices

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Company events
Health/ Medical insurance
International job opportunities
Onboarding program
Staff discounts
Unlimited employment contract

Job-Id: 17279 Onsite Technician Greece – Athens

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