Global Device Lifecycle Services
Global IT expertise
tailored to your needs
Easily build scalable Device as a Service solutions like a pro
Smart professionals don’t try to manage chaos – they eliminate it. They choose clarity over complexity, and trusted partners over multiple scattered vendors.
And that’s exactly where Hemmersbach stands apart.
With over 25 years of proven experience delivering mission critical IT services worldwide, Hemmersbach brings the reliability, discipline, and deep industry expertise that DaaS providers need to scale with confidence. Operating in 190+ countries, we have supported the world’s leading IT organizations with consistent, high quality IT service delivery at global scale, making us the partner you can trust to simplify, standardize, and expand your DaaS offering across any market and location.
As your single global partner, we provide end-to-end Device Lifecycle Services, from sourcing and automated configuration to deployment, rapid maintenance, and sustainable recovery, ensuring every device arrives ready to use, secure, and exactly where and when it needs to be. And at end of life, we handle refurbishment, remarketing, or recycling to help you deliver more cost efficient, environmentally sound DaaS solutions.
You design the DaaS model – we enable you to scale it globally.
With our experience, global reach, our indirect only business principle and unwavering operational discipline, Hemmersbach gives you the trusted foundation to build and scale your DaaS subscription offerings everywhere, seamlessly and successfully.
Challenges in global operations
Designing global solutions often means juggling countless partners, processes, and expectations across regions. What starts with a simple request quickly turns into complexity – fragmented vendors, operational overhead, manual work, and limited scalability.
Here are some of the most painful challenges you might face while creating solutions – and how we can support you to overcome them:
Too many vendors?
→ one global partner
Constant competition?
→ no channel conflict
Too much operational detail?
→ streamlined operations
Too little global presence?
→ global coverage
No in‑house resources?
→ instant expansion
Too many manual tasks?
→ workflow automation
What Hemmersbach enables
Hemmersbach provides the operational backbone that allows DaaS providers to build their own Device as a Service subscription model and deliver seamless, scalable, end‑to‑end DaaS offerings globally. This allows providers to offer comprehensive DaaS solutions without investing in their own global infrastructure, reducing time and cost while delivering with the confidence of having an IT partner who successfully supports the IT industry for more than 25 years. With us, you don't have to think of your device strategy, we have it covered!
We deliver:
- Capability: Global reach for scalable solutions
- Standards: Global unified service processes for consistent service delivery
- Service: Global device provisioning and logistics, removing procurement compelxity
- Operating structure: Decentralized contracting and billing to simplify international operations
- Automation: Automated configuration for ready to use devices from day one
- Capacity: High volume deployment, to scale fast and internationally
- Support: Rapid maintenance and on‑site support, to minimize dowtime and ensure SLA compliance
- Lifecycle: Value‑adding recovery and sustainable end‑of‑life, with refurbishment, recycling, and responsible recovery services
- Offsite locations: Warehouses, contact centers, service centers to upscale your service offerings
- Expertise: OEM independent, certified and experienced global workforce to cover onsite and field services
Design
- DaaS & subscription readiness
- Modular service composition
- No one‑size‑fits‑all approach
Deployment
- Zero‑touch provisioning
- Autopilot / Intune / Apple DEP
- Image & app pre‑installation
Operations
- Global field services
- Partner warehouses & hubs
- Single point of contact
Lifecycle
- IMACD
- Refresh & return
- Secure disposal
A partner proven by decades of global IT excellence and your trusted foundation for scaling your DaaS solution globally
In a market full of service providers and untested promises, Hemmersbach brings something far more valuable: experience you can trust.
We have been shaping and delivering global IT services for more than 25 years – and that experience matters.
With us, you eliminate operational risk and are supported by a partner who has already proven its ability to support complex, large scale device ecosystems across 190+ countries. We understand the realities of global operations, the pressure to deliver consistently, and the need for a partner who won’t fail when it matters most.
At Hemmersbach, we bring the stability, expertise, and reliability you need to scale confidently and deliver exceptional experiences to your customers and teams.
You design the solution using our comprehensive services and global operations, we bring decades of proven capability to help you deliver it flawlessly.
Our service modules
Our flexible approach enables you to offer all services to cover the complete lifecycle of any IT device. From sourcing and financing your venture to recycling and remarketing: we take care of each stage of the hardware life cycle. Choose from our service modules and mix and match them to tailor your own subscription offering.
Global Sourcing
Product selection, procurement, financing
Decentralized Contracting & Billing
Local end user contracting, usage/asset based billing, invoicing in 50+ countries, local tax and customs optimization
Automated Configuration
Zero touch readiness thanks to Windows® Autopilot and Microsoft® Intune, Apple® DEP/Business Manager image and application pre-installation, customization and MDM integration
High-volume Deployment
Storage and transport, installation and setup, data migration, integration in existing IT landscape
Rapid Maintenance
Field Service, IT-bars / lockers, staff augmentation, technical contact center, insurance coverage
Value-adding Recovery
Device de-installation, data sanitation, refurbishment, re-marketing or recycling
Our unique offering
NBD swap
Guaranteed global device exchange the next business day.
Worldwide
Same service delivery standard everywhere, in more than 190 countries.
Business flex
Flex option including early return, device upgrades and more.
All major OEM
One stop shopping devices from all relevant manufacturers.
Easy transition
Convenient transitions through flexible solutions including sale and rent back.
Lifecycle technologies we support
- Mobile
- Workplace
- Printing
- IoT
- Server and storage solutions
Our configuration hubs
Our major warehouses in Houston, USA (AMS), Wroclaw, Poland (EMEA) and Bangalore, India (APAC) are more than just storages. They are configuration hubs, enabling ready-to-use device availability for your customers' end-users – always and everywhere.
- Warehousing, Depot and Device Lifecycle Services
- Storage and work space > 45,000m²
- Staging capacity 100,000+ devices per month
- Board level repair capability
- Clean room facilities
- Device refurbishment including skinning, printing, parts replacement and warranty
- Security and access-control on project level
- Fully transparent tracking & tracing Integration
How we make it work
Simple 3-step approach:
- You share your architecture or use case
- We map lifecycle & operational components
You integrate it into your proposal
Heard enough already? Let’s connect!