Job-ID: 15673

Service Desk Specialist with Mandarin and English

Enthuse customers and provide best experience through excellent remote support and communication.

  • Malaysia - Petaling Jaya
  • Young professionals
  • Full-time

Your Benefits

Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Modern and centrally located office
Onboarding program
Unlimited employment contract

Your skills

  • Deep experience (or equivalent) in technical support
  • Fluent Mandarin & good English
  • Good knowledge of the ticketing tool
  • Team player attitude
  • Previous experience in L1 Remote support

Your Tasks

  • -> Provide remote L1 Support to End Users;

    -> Analyzing problem & putting correct resolution in place;

    -> Troubleshooting and relating resolution procedures to non-technical end- users,

    -> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

    -> Monitoring the correct timelines (SLA)

    -> Contact with the end user via phone, e-mail & chat,

    -> Providing input toward Knowledge base maintenance.

    -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15673 Service Desk Specialist with Mandarin and English Malaysia / Petaling Jaya
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