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Job-ID: 15673

Service Desk Specialist with Mandarin and English

Enthuse customers and provide best experience through excellent remote support and communication.

  • Malaysia - Petaling Jaya
  • Young professionals
  • Full-time
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— Your Benefits —

Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Modern and centrally located office
Onboarding program
Unlimited employment contract

Your skills

  • Deep experience (or equivalent) in technical support
  • Fluent Mandarin & good English
  • Good knowledge of the ticketing tool
  • Team player attitude
  • Previous experience in L1 Remote support

Your Tasks

  • -> Provide remote L1 Support to End Users;

    -> Analyzing problem & putting correct resolution in place;

    -> Troubleshooting and relating resolution procedures to non-technical end- users,

    -> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

    -> Monitoring the correct timelines (SLA)

    -> Contact with the end user via phone, e-mail & chat,

    -> Providing input toward Knowledge base maintenance.

    -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15673 Service Desk Specialist with Mandarin and English Malaysia / Petaling Jaya
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Declaration oF Consent

I understand that my personal data, which I have provided in my job application and during the entire recruitment process, will be stored and processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) exclusively for the recruitment process by the respective company.

I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, including all attached documents, submitted on my own initiative.

Please be informed that:

  • We will solely forward the application document in compliance with the privacy policy,
  • You have the right to information regarding the stored and processed personal data at any time. You are entitled to request rectification or change of the provided data, blocking and objection to further use,
  • Given declaration of consent can be changed or completely revoked at any time, revocation can be sent to the following address:

recruiting@hemmersbach.com

* Please note: If you have any problems submitting your application or using this form, please do not hesitate to contact us. Thank you
Apply now
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