Job-Id: 20520

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Honolulu, HI
IT
Full-time

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Your skills

Minimum 18 months of IT support experience or equivalent, including troubleshooting operating systems, applications and hardware.
Experience supporting Windows, Microsoft 365, laptops, desktops, mobile devices, peripherals, printers and network/VPN connectivity.
Experience with ServiceNow and ITSM/ITIL processes, including incidents, service requests and troubleshooting documentation.
Experience with Windows imaging, PXE/SCCM, PC refreshes, device provisioning, hardware replacement, data migration and break/fix support.
Working knowledge of Intune/MDM, BeyondTrust (Bomgar), BitLocker, GlobalProtect VPN, asset management, CMDB and ITAM processes.
Strong problem-solving, analytical, customer service, communication and time-management skills with the ability to work independently and collaborate with technical teams.
Must be legally authorized to work in the United States.
This role is a [Salary Exempt / Salary Non-Exempt] position with a targeted salary range of [$55,560 - $60,190 USD].

Your tasks

Provide onsite IT support for laptops, desktops, thin clients, mobile devices and peripherals.
Troubleshoot hardware, Windows, Microsoft 365, applications, wired/wireless networks and VPN issues.
Manage incidents and service requests in ServiceNow, including VIP support and troubleshooting documentation.
Set up new-hire workstations, install approved software and support equipment moves and AV systems.
Perform device imaging, provisioning, PC refreshes, hardware replacements, data migrations and break/fix repairs.
Support Intune/MDM enrollment, OEM warranty claims, loaner devices and secure device retirement.
Maintain asset, inventory and CMDB records following ITAM processes.
Provide walk-up support, user guidance and hands-and-eyes support for technical teams.
Support meeting rooms, office relocations, equipment refreshes and planned power activities.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Health/ Medical insurance
Vision Insurance
Life insurance
Disability Insurance
Dental insurance
Internal career development program

Job-Id: 20520 IT Onsite Technician USA – Honolulu, HI

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