Job-Id: 20328
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
Provide first-line support for production workstations, MES environments and manufacturing systems.
Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
Ensure compliance with Client IT policies, procedures and safety requirements.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services