Job-Id: 20300
Enthuse customers and provide best experience through best in class hardware, software and technical support services
OSS / Onsite Support Services
-Act as the primary onsite IT contact for business users and production teams.
-Provide physical touch support for IT infrastructure and workplace technologies.
-Provide deskside support for Windows workstations, laptops, mobile devices, and tablets.
-Install, Move, Add, Change, and Decommission (IMACD) user devices and peripherals.
-Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams.
IT/OT & IoT Support
-Provide first-line support for production-related workstations and manufacturing systems.
-Support local manufacturing applications, MES environments, and related interfaces.
-Assist automation vendors and third-party partners during production system maintenance and troubleshooting.
-Perform physical inspection and basic troubleshooting of IoT devices, sensors, cameras, gateways, and edge devices.
- Verify power, cabling, connectivity, and network availability of IoT-enabled equipment.
Vendor & Stakeholder Management
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services